Frequently Asked Questions
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
If you provide us with a wrong address and the shipment has not been sent out please email us and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
If you receive a faulty item, just send us a picture of it to along with your order number. If the item(s) delivered to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.
Tracking information may not be updated immediately for some reasons, such as:
– The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website’s updates.
– The package may not be scanned until it reaches the regional hub near the destination.
– The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
My daughter loved her gift
This was a purchase for my daughter and she loved them good quality
Great hoodie, very warm
This was perfect for Halloween this year. Great product
decent quality color/print doesn't immediately fade after wash
Very nice, I love them.
Fantastic - the shoes are much more comfortable than I anticipated! They have a gel in the bottom which I love! I bought them as custom shoes for our Harry Potter themed wedding and everyone was impressed! I was also really impressed the quickness on the delivery. 3 weeks from date of order to receiving is not horrible for international. Will 100% be ordering other items!!!!!
Very good quality and my husband loved it.
True to size. Nice material. Didn't shrink when washed in warm water. Great hoodie!
Came in in reasonable time and good shirt
The quilt is nice. Not quite as wide as I thought it would be. It is long enough but the width just barely go over the edge of a king size bed.
I ordered that shirt for WORK! I work at BURGER King and my BOSS love's it I even put it in my face book now we got ALL kinds of new customers! Thank you for the help I just ordered a few more!
Not use to high tops I think I’m tie them to tight but overall I really like them but I also wish they were Velcro lol.